Frequently Asked Questions
What? Why? How? Where? When?
Hopefully we will answer all these questions and more in our FAQ.
Either give us a call on 0131 554 2838, or buy online.
Please visit our shop page for more details.
Sometimes your computer can get overwhelmed by the number of devices connected to it. To make sure your Skoog works with your USB extension/hub, try unplugging other USB devices.
At Skoogmusic, we are constantly striving to improve usability and add new features to our software. Software updates will be free to download (until our next major update) by registered customers. We will email registered customers when we release new updates, which can then be downloaded via the links provided in the email and from the support section.
For a limited time, when you buy a new Skoog we will also offer one years free subscription to CD software updates by post. So even if you have limited or zero internet access, you need never miss out on the benefits and new features offered by the software update. Annual subscription to CD updates by post will cost £45 (inc VAT) thereafter.
Should you run into any technical problems, please visit our Support section in the first instance. There you can check our FAQ to see if your question is answered, or take a look (or even register to post a question) at our forum and see if you can find help there. Also please take the time to read through the online user manual.
If you cannot find an answer or solution to your problem persists, then please do not hesitate to contact us directly or through our Contact Form.
To ensure your Skoog experience runs as smoothly as possible, we strongly recommend that you sign up to one of our training sessions or workshops!
Your Skoog software also comes with a set of animals sounds, drum kit samples, female singing voices, and a couple of backing loops to start you off:
For Mac users, they can be found in - /Library/Application Support/Skoogmusic/Samples/
For Windows users with 64-bit operating systems, they can be found in - /Program Files(x86)/Skoogmusic/Samples/
For Windows users with 32-bit operating systems, they can be found in - /Program Files/Skoogmusic/Samples/
(How do I know what operating system I have? Go to: Start>Control panel>System to find out)
Remember, of course, that you can use your own sounds too! Just make sure that they are in .wav or .aiff formats (.mp3 can also be used for backing tracks). Have a look at in the user manual for guidelines on using your own samples/loops.
The Skoog comes complete with an ever expanding range of (physical modelling synthesis and sample based) musical instrument sounds. Current instruments include:
- Flute
- Clarinet
- Trombone
- Horn
- Vibes
- Marimba 1
- Marimba 2
- Rock Guitar
- Violin
- Acoustic Guitar
- Bass Guitar
- Oriental String
...with more to come.
We also include a set of sample presets to use with the Skoog's Sampler mode - bird song, water sounds, animal sounds, singing voices, and more - just drag the folder onto the skoog to get started.
The new MIDI mode opens up the Skoog to limitless sound possibilities - you can use the in-built MIDI instrument sounds that come with your sound card, or connect the Skoog (using an appropriate usb MIDI interface) to any controllable MIDI device to control new sounds using the Skoog.
Yes, you can play up to three notes at any one time on the Skoog so long as the notes are not on opposing sides. Try pressing into a corner to see this in action!
Yes, the Skoog relies on powerful software that runs on the computer. The Skoogmusic software gives the Skoog its ability to be both a truly expressive musical instrument, and allows full user customisation, making it an ideal tool for inclusive music.
The Skoog is a rectangular cuboid measuring 15 cm x 15 cm x18 cm (tall) - roughly the size of a 1kg bag of flour - so it has a reasonable physical presence without being overwhelming.
If you wish to delete your account, please use the Contact Form to tell us you want to leave - remember to include your username or email. We will reply when we have deleted your account.
