Is Skoog 2.0 covered under a guarantee? What is the warranty?

Yes, your Skoog is covered by a two year warranty. If items are deemed to be defective, not fit for purpose or of unsatisfactory quality within that time, and after the goods have been accepted by the customer, the item can be returned for repair or replacement free of charge. The carriage costs for such returns must be met by the customer. The warranty does not cover repair or replacement of accepted items that have become defective due to wilful or accidental damage.

Skoogmusic’s products are covered bu EU consumer law EU consumer law provides:

(1) In most EU member states, consumers may only claim for defects that were present on delivery. There are some exceptions including Czech Republic and Romania. The burden to prove that the defect (including latent defects) existed on delivery generally shifts to the consumer after the expiry of a period of six months from date of delivery. Examples of countries where the burden of proof does not shift include Czech Republic, Portugal and Romania. Please contact your local European Consumer Centre for details of the position in your country.

(2) During the claim period (see above), consumers may claim, among other things, free repair or replacement where a product does not correspond to the contract. Some EU member states, including Finland, Ireland, UK, Netherlands and Sweden, have a claim period that is longer than 2 years from date of delivery. Please contact your local European Consumer Centre for details of the position in your country.

(3) In most EU member states, consumers may only claim consumer law rights against the seller from whom they purchased the product. There are some exceptions including Finland, France and Sweden. Please contact your local European Consumer Centre for details of the position in your country. Consumers who purchased Skoogmsuic-branded or non-Skoogmusic-branded products from the Skoogmusic online Store may claim against Skoogmusic. Skoogmusic’s contact details are available here.

Repairs outside of warranty

Should your Skoog become damaged due to wilful or accidental damage, or outside the terms of guarantee, it can be returned to Skoogmusic Ltd for refurbishment. The cost of returns for repair outside of the guarantee terms must be met by the customer. Please email support@skoogmusic.com for a repair quotation, including details of how the damage occurred. Please attach digital images of the damage to help us estimate the cost of repair.